How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask ShivaK Your Own Question
ShivaK
ShivaK,
Category: Mac
Satisfied Customers: 1336
104483593
Type Your Mac Question Here...
ShivaK is online now

Forgotten my iCloud password Assistant: When did you last

This answer was rated:

Forgotten my iCloud password
Assistant: When did you last change your password ***** Apple ID?
Customer: I can’t remember
Assistant: Did you try resetting through Apple's online account reset tool?
Customer: No
Assistant: Anything else you want the Mac Expert to know before I connect you?
Customer: I can’t remember my gmail address

Hi, this is Shiva and I will be helping you with your issue today.
I understand that you are facing difficulties recovering your icloud password. I would be glad to assist you in recovering it.

Please confirm your Apple ID email address and phone number.

Customer: replied 7 months ago.
I’ve forgotten the Apple ID email
All I remember is that it’s a gmail.com address

Please confirm your Gmail address.

Customer: replied 7 months ago.
The first 3 letters is probably lia
Customer: replied 7 months ago.
I can’t remember it, but it starts with an l so is probably lia

Do you currently have any Apple Device with you?

Customer: replied 7 months ago.
Hello
Customer: replied 7 months ago.
  • Tap on settings
  • Tap on Your Name
  • Then let me know the email address mentioned under your name.
Customer: replied 7 months ago.
Pardon?

On your Apple device

  • Tap on settings
  • Tap on Your Name
  • Then let me know the email address mentioned under your name.
Customer: replied 7 months ago.
But that’s not going to give me the email ID to my device in question

Please confirm your Full name and email address so that I can search for the Apple ID.

Customer: replied 7 months ago.
Lia John is the full name but it’s the email that I have forgotten. Shall I take a screenshot of the front of the device so you know what I mean?

Are you now connected to me from an Apple device?

Customer: replied 7 months ago.
but not the one I want unlocked
Customer: replied 7 months ago.
It’s this one

What is the email address configured on the device you are currently connected with?

Customer: replied 7 months ago.

Please give me a moment.

Customer: replied 7 months ago.
Ok thanks

Please confirm the phone number ending with 18.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Is that going to reset the password ***** this phone as I don’t want that?
Customer: replied 7 months ago.
Are you still there?

I am sorry, the Gmail address is not associated with the Apple ID you provided. In this case I suggest you visit a local Apple Store with proof of purchase and they would reset the device, but the device will be erased in the process.

Customer: replied 7 months ago.
I don’t have proof of purchase unfortunately

I am sorry to inform you that due to security reasons we would either require your complete Gmail address or you could visit a store with proof of purchase. Would you be able to check with your friends or family to check if they have your Gmail address?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
No one can remember the gmail address. Ok thank you for trying

I am sorry that the issue persists. If you are satisfied with my efforts to help you fix the issue, please take a moment to rate me. You need to scroll to the top of this page to rate me.

ShivaK and 6 other Mac Specialists are ready to help you