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Can you tell me please which email program you are using?
Thats a company sorry, can you check the name of the program you use please?
Can you look at the name of the program please when you open it?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
I need to know which program you use first in order to help you
ok, so it is an iPad, that helps
Please hold the home and power buttons on it until you see the apple logo then release.
Let it restart
let me know when you have
ok, now send a test and have her reply and tell me how it functions please
Two of the same pictures or different pictures?
have her forward the email back to you, not reply but forward
how many times do you see the picture?
Go to the sent folder on your iPad, open the original email
How many pictures are in that?
The issue is then on her side, likely with her email client or provider, but it is not with your device, this now confirms it
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yes that is correct, everything is working correctly on your end
Thank you, ***** ***** you do via the stars at the top then submit
Where it says to rate your expert
when you look at it in the sent folder, how does it look
Go to settings, general, reset, reset all settings
Tell me how the new emails work please