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Tim
Tim, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1083
Experience:  Bachelor ofScience in InformationTechnology degree
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Am wondering if you may know why and how i have lost my

Customer Question

hi my name is ***** ***** am wondering if you may know why and how i have lost my folder containing all my passwords etc,, I am able to see them in the key chain. This is the second folder i have lost recently?
JA: Just to clarify, what device or product are you trying to access?
Customer: Mac OS Catalina version 10.15.3
JA: When did you last change your password ***** Apple ID?
Customer: probably just before i lost folders
JA: Did you try resetting through Apple's online account reset tool?
Customer: yes i think i did
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: Mac
Expert:  Tim replied 6 days ago.

Hello, I'm Tim and have over 17 years of experience with eBay, Google, and the Department of Defense. Please tell me more about your problem, the more detail, the better.

Customer: replied 6 days ago.
Hi, I have recently lost a couple of important folders that I created, one was containing all my passwords etc..I can still access them using keychain, but wondering why and how they have disappeared, all other created folders are ok
Customer: replied 6 days ago.
is that going to cost me another £22?
Expert:  Tim replied 6 days ago.

sorry - did you check the trash? (billing, I dont know)