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James K.
James K., Consultant
Category: Mac
Satisfied Customers: 8068
Experience:  Technical Director of IT Company
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Having BIG PROBLEM WITH MY APPLE IPAD. Have had activation

Customer Question

having BIG PROBLEM WITH MY APPLE IPAD. Have had activation lock and today have had problem with TURNUNG OFF
JA: When did you last change your password ***** Apple ID?
Customer: I, myself have not turned off the device this must have turned off by my son, the previous owner
JA: Did you try resetting through Apple's online account reset tool?
Customer: no, because I cannot get into SETTINGS
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no, but have a 'voice' only repeating ;'Turn off my device - but it won't
Submitted: 8 days ago.
Category: Mac
Expert:  James K. replied 8 days ago.

Hello

My name is James

Welcome to Just Answer, I am sorry you are having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  James K. replied 8 days ago.

We need to reset your Password ***** your Apple ID Please do this

Open the web browser and go to appleid.apple.com.
Click 'Reset your password'.
Enter your Apple ID and click Next.
Choose Email authentication or Answer Security Questions and click Next.
Click Reset Password ***** the email, or enter the security questions.
If that Fails then Please

https://support.apple.com/en-gb/HT201232

Click Above and choose your location to Receive a phone Call

Cheers James