How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask David Your Own Question
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 3090
Experience:  BSc H.Dip Apple Certified Professional
39216975
Type Your Mac Question Here...
David is online now

My iPad is locked, My iPad is locked and ithapppend after I

Customer Question

My iPad is locked
JA: When did you last change your password ***** Apple ID?
Customer: My iPad is locked and ithapppend after I did an update and apple asked me for a si x digit password ***** I already had a four didit one plus face recog nition
JA: Did you try resetting through Apple's online account reset tool?
Customer: No only following Apple instructions
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No thanks ij just want yo to unlock my ipad
Submitted: 8 days ago.
Category: Mac
Expert:  David replied 8 days ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question now and will reply momentarily, thank you.

Expert:  David replied 8 days ago.

I am sorry are having this issue, I will do all I can to help.

What does it say on the screen of your iPad at the moment?

Expert:  David replied 8 days ago.

ff you iPad says it is in Activation Lock, it will ask for Apple ID username and password.

You will need to provide the Apple ID username and password ***** to setup the iPad.

If you know your Apple ID username but not the password ***** you should use iForgot to reset the password.

To begin click this link to open iForgot: https://iforgot.apple.com

Enter the username which is an email address, and continue.

Depending on how your account is configured you will be asked to verify in different ways.

Once you can verify successfully you can set a new password.

Then enter the username and password ***** the iPad screen and it will remove the activation lock.

If you have any questions please let me know, thank you.