How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask SaloniM Your Own Question
SaloniM
SaloniM, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 260
Experience:  Expert
110384226
Type Your Mac Question Here...
SaloniM is online now

I am trying to put a new email address of a friend on to

Customer Question

I am trying to put a new email address of a friend on to this machine
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook 365
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: I have an email icon on the desk top of this ipad
JA: What troubleshooting have you tried?
Customer: Non so far as I am not sure what to do
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 22 days ago.
Category: Mac
Expert:  SaloniM replied 22 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 22 days ago.
What do I do now to load the new email address onto this machine
Customer: replied 22 days ago.
Michael Francis is my name
Customer: replied 22 days ago.
how do I install the email address onto this machine
Customer: replied 22 days ago.
Well what happens now are you still there
Expert:  SaloniM replied 22 days ago.
Customer: replied 22 days ago.
What is happening now do I need to start again as you hav not answered my last 3 questions
Customer: replied 22 days ago.
I already have Microsoft 365 why do I need to reinstall it all I want is to load the new email address
Expert:  SaloniM replied 22 days ago.

Hi Michael, sorry for the confusion. Can you please elaborate on the exact issue you're facing?

Customer: replied 22 days ago.
What next!! Are you still there SaloniM
Customer: replied 22 days ago.
how do I load a new email address of a friend onto this I pad?
Expert:  SaloniM replied 22 days ago.

May I know who is your email provider? Is it Gmail, outlook or yahoo?

Customer: replied 22 days ago.
all what is happening now I Want to get on with other things as soon as possible
Customer: replied 22 days ago.
Outlook 365 is my email provider as I have already told you
Expert:  SaloniM replied 22 days ago.

Please follow the below steps to resolve the issue.

  1. Select Outlook > Preferences > Account.
  2. Click the plus (+) sign > New Account.
  3. Type your email address > Continue.
  4. Type your password > Add Account.

Hope it helps.
Kind Regards,

Saloni

Customer: replied 22 days ago.
what happens now
Customer: replied 22 days ago.
Is the email you are referring to the bee one I want to install [email protected] .com my friend is Doreen?
Expert:  SaloniM replied 22 days ago.

Unfortunately, it's not possible to add a Gmail account to office 365.

Customer: replied 22 days ago.
Sorry I mean new email not bee one
Customer: replied 22 days ago.
Ok thanks but I have it already oh another Apple IPad so why not?
Customer: replied 22 days ago.
I will await another answer in the morning. I have to go now good night michael
Expert:  SaloniM replied 22 days ago.

You can access the Gmail account using the below link on your iPad.

https://gmail.com/

But you can not add a Gmail account in the office 365 account.

Hope it helps.
Kind Regards,

Saloni

Customer: replied 22 days ago.
if you security connect io my i pad, it would be useful but i thought you said you could not connect gmail to my ipad because i use windows 10 and microsoft 365 you could not add gmail
Expert:  SaloniM replied 22 days ago.

You can access the Gmail account using the below link on your iPad.

https://gmail.com/

Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Kind Regards,

Saloni

Customer: replied 21 days ago.
if you cannot put gmail on my ipad because I as I said 5 miuntes ago i use windows 10 and microsoft 365 why switch to secure remote assistance
Expert:  SaloniM replied 21 days ago.

You may ignore the automated pop-up message that you see on your screen. Remote assistance is completely optional. It is an automatic pop-up from the website.

You can access your Gmail account on your iPad. Please click on the below link to access your Gmail account.

https://gmail.com/

Hope it helps.
Kind Regards,

Saloni