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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
Please click on the below link and follow all the steps to install the office 365.
Hope it helps.Kind Regards,
Hi Michael, sorry for the confusion. Can you please elaborate on the exact issue you're facing?
May I know who is your email provider? Is it Gmail, outlook or yahoo?
Please follow the below steps to resolve the issue.
Unfortunately, it's not possible to add a Gmail account to office 365.
You can access the Gmail account using the below link on your iPad.
But you can not add a Gmail account in the office 365 account.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
You may ignore the automated pop-up message that you see on your screen. Remote assistance is completely optional. It is an automatic pop-up from the website.
You can access your Gmail account on your iPad. Please click on the below link to access your Gmail account.