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Sayed
Sayed, Apple Support
Category: Mac
Satisfied Customers: 347
Experience:  Tech Support at Blackbox Technologies
104514781
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I need an IT specialist in Mac computers and networking, a

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I need an IT specialist in Mac computers and networking
JA: How long have you had your Mac?
Customer: a long time I have changed router but cannot network printers
JA: What's the brand and model of your printer?
Customer: canon ir1024
JA: How long has this been going on with your IR1024?
Customer: today since i changed router
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: recently
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no thanks
Customer: replied 10 months ago.
hello?

Hello and welcome to JustAnswer.
My name is ***** ***** i look forward to assisting you today and provide the best solution possible. I'm sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.

May i know the model no of your router?

Sayed and 2 other Mac Specialists are ready to help you
Customer: replied 10 months ago.
its the latest bt smart hub for business

You are chatting with me on an imac, right?

Customer: replied 10 months ago.
sorry having issues with internet too
Customer: replied 10 months ago.
on imac
Customer: replied 10 months ago.
do you want to use team-viewer to look?

yes, i have to use teamviewer

Customer: replied 10 months ago.
946 581 838
6y95mr

You are using an older version to teamviewer, please update it so that i can connect

Customer: replied 10 months ago.
946 581 838
w35ey8

Let me try

Customer: replied 10 months ago.
k57p7r
Customer: replied 10 months ago.
ks1y83
Customer: replied 10 months ago.
5psm98

Whats the status now?

Customer: replied 10 months ago.
We were unable to set this up so I had to stop and return to the old router

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