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Mohammed Anas
Mohammed Anas, Computer Support Specialist
Category: Mac
Satisfied Customers: 129
Experience:  Microsoft Certified Solutions Expert (MCSE)
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I want to start up a new Mac book air but transfer my data

Customer Question

i want to start up a new Mac book air but transfer my data from my old Macbook pro
JA: What Operating System (OS) are you running on your Mac?
Customer: el capitain
JA: How long has this been going on with your Apple device? What have you tried so far?
Customer: i opened new mac started download from old & it froze i cannot regain conection
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Mac
Mohammed Anas
Expert:  Mohammed Anas replied 18 days ago.

Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the troubles you are facing.
I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Mac.

Please press and hold down the Power button for 10 seconds to turn it off. Then wait 5 minutes and press the power button to turn it back on.

Does that work?

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Customer: replied 18 days ago.
No it just opens up front page
Expert:  Mohammed Anas replied 18 days ago.

May I know what exactly it showing on the front page?

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Customer: replied 18 days ago.
my name &enter password *****
Expert:  Mohammed Anas replied 18 days ago.

Are you not able to login with your password?

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Customer: replied 18 days ago.
i have just logged in
Expert:  Mohammed Anas replied 18 days ago.

Do you want to transfer data from old mac now?

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Customer: replied 18 days ago.
now it is just a wave coloured screen
Customer: replied 18 days ago.
Customer: replied 18 days ago.
ARE YOU AN EMPLOYEE OF APPLE ???
Expert:  Mohammed Anas replied 18 days ago.

Please do the steps in the link below to transfer using migration assistant from old Mac to new Mac.

Link - https://support.apple.com/en-us/HT204350

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Expert:  Mohammed Anas replied 18 days ago.

No. This site is Justanswer, a paid support question/answer site provides support for IT related issues.

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Expert:  Mohammed Anas replied 18 days ago.
Would you like to continue?
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Expert:  Mohammed Anas replied 18 days ago.
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Expert:  Mohammed Anas replied 18 days ago.

Please let me know if the issue is fixed, if not, we will find another way.
Please let me know if you need further assistance.

Keep safe always.
Sincerely,
Anas

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