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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the device until you see a menu and choose power off.Then power on the device and tell me if it still has the problem.Thank you
Please click this link
and open the file that downloads
Restart the device then try again
We will continue here
On the iPad
Can you please hold the home and power buttons on the device until you see the apple logo then release.
Let the device restart and tell me how it now functions please.
The main one at the bottom of the screen
The main one at the bottom of the screen, there is only one button.
You could not find the button still?
You could not find the home button still?
Do it this way instead please
Now turns on and chargers?
You are welcome