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Thank you for your question. My name is ***** ***** I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://iforgot.apple.com/password/verify/appleidOnce the password ***** ***** try to sign into the account.Please let me know exactly what happensThank you
Please click this link
and open the file that downloads
yes we are connected
no sorry, please send it again