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Richard, Mac Genius
Category: Mac
Satisfied Customers: 73881
Experience:  Apple Computers Specialist
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I have a problem getting access to my iCloud pictures on my

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I have a problem getting access to my iCloud pictures on my pc using a usb lead. I can access them through my iPad with no trouble. I have had an hour of messaging support but it hasn’t helped yet! I need to speak to someone and am prepared to come into the store so would need an appointment. How do I do either of those
JA: When did you last change your password ***** Apple ID?
Customer: I can’t remember?
JA: Did you try resetting through Apple's online account reset tool?
Customer: no!
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: ahall I do that now. It’s odd that I can access through my iPad but not my phone.
Customer: replied 9 days ago.
I’ve completed the form and given my credit card details. What now?

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

On your PC go to

Sign in there and try to view the photos.

Let me know how you go please

Richard and 7 other Mac Specialists are ready to help you
Customer: replied 9 days ago.
Wow. Oh I now have all my pictures and I cloud on my pc. Thank you
Customer: replied 9 days ago.
But how do I copy the pictures a

Please click this link

and open the file you download

Customer: replied 9 days ago.
Now what
Customer: replied 9 days ago.
I thought someone was going to access my screen to help

Yes but as I said you ran it on your phone so we are connected to that not the computer

As I sent on your device, go to to access the photos on your PC

Customer: replied 9 days ago.
I’ve got the iCloud pictures on my device thank you. But I’m now confused. I’ve paid another £22 to let someone see my screen to solve the problem of downloading them to my computer

Please read carefully, we are connected on your device, I now need you to do the instructions on your computer so we can now connect to that

Customer: replied 9 days ago.
Ok sorry

It is no problem

Customer: replied 9 days ago.
I’ve put in the https address and get an access to signing up for a free trial. I tried signing in but it doesn’t recognise my email address

What is the error it gives?

Customer: replied 9 days ago.
It says the account cannot be found

Whats the email address you use?

Customer: replied 9 days ago.


Customer: replied 9 days ago.
Do I have to sign up for another new account

It is found, this is the link

Customer: replied 9 days ago.
I HHa e accessed the iCloud already, thank you You asked me to sign in to joinzoho(###) ###-####above. Which I did on this phone. I thought that that was what you wanted me to do on my computer now?
Customer: replied 9 days ago.
Haha = have sorry

It is ok and glad it is now resolved.

Customer: replied 9 days ago.
Now what do I do. You’ve charged me £22 For your support but I’m now on this Zoho thing. Am I paying four that too? And what is it for?
Customer: replied 9 days ago.

Zoho is what we are connected on, but you now have access to iCloud to access the photos

Customer: replied 9 days ago.
Thanks I’m not sure what better support I got in resolving my personal issue I have to say using Zoho. Instead of Apple support. However I fo have access to the iCloud on my pc for which I’m grateful
Do I now delete the app? I won’t have to continue to pay a subscription?

You can delete the app if you do not wish to use it further

Customer: replied 9 days ago.
Ok does that mean that this conversation is finished. What can I use the app for in future? Thank you

You can always return and message us here if you ever need additional support

Customer: replied 9 days ago.
Thank you. Please could you clarify. Is it a one-off payment for the app that I can use in future? Or will I have to pay monthly/annually

I do not see this sorry, for any payment questions please direct this to customer service on***@******.***

Thank you

Customer: replied 9 days ago.
Thank you