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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 3474
Experience:  BSc H.Dip Apple Certified Professional
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Canot remember my ID or password, Really cannot remember i

Customer Question

Canot remember my ID or password
JA: When did you last change your password ***** Apple ID?
Customer: Really cannot remember i just could not get the hang of it i think it has being laying around for over 12 months
JA: Did you try resetting through Apple's online account reset tool?
Customer: I went to shop to sell it and it was him that told me to get in touch with you have not spoken to anyone else
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Will he open this for me
Submitted: 14 days ago.
Category: Mac
Expert:  David replied 14 days ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question now and will reply momentarily, thank you.

Expert:  David replied 14 days ago.

I am sorry are having this issue, I will do all I can to help.

Your Apple ID username is ***** ***** address that you owned when you set up your Apple ID.

This should help you remember what it could be potentially.

If this does not help, then there are other strategies to figuring out what your Apple ID's username could be.

Please see all the advice in this Apple guide: https://support.apple.com/en-us/HT201354

Once you know your username, you can proceed to resetting the password.

It's easiest to do this from a computer because of two factor authentication.

To begin click this link to open iForgot: https://iforgot.apple.com

Enter the username which is an email address, and continue.

Depending on how your account is configured you will be asked to verify in different ways.

Once you can verify successfully you can set a new password.

If you have any questions please let me know, thank you.

Customer: replied 14 days ago.
I am using my phone as I cannot get into my I pad
Expert:  David replied 14 days ago.

First you need to figure out you Apple ID username.

Only then can you use iForgot to reset the password.

You should use a computer to reset the password ***** iForgot, because you will be getting a code to a second device for authentication.

Customer: replied 13 days ago.
I have payed you once already with this card
Expert:  David replied 13 days ago.

I am an independent expert on Apple products and services, I am not customer service and can't answer billing questions.

If you need the help of customer service please see how to get in touch here: https://justanswer.com/help