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Anikesh G
Anikesh G, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2295
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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My mac is dying, I'm 45 minutes into logging in from

Customer Question

My mac is dying, I'm 45 minutes into logging in from switching it on and I've got a black screen.
JA: When was the last time you updated the Operating System (OS) on your Apple device?
Customer: Not sure, its using High Sierra platform so not that long ago
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: It was playing up on Monday, wasnt actioning any typing for about 2-3 minutes then would burst into life, I had to reboot twice but it didnt help.
Submitted: 17 days ago.
Category: Mac
Expert:  Anikesh G replied 17 days ago.

Hello, welcome to JustAnswer.com, an independent paid Question and Answer support site.

I am Ashu with over 6 years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Expert:  Anikesh G replied 15 days ago.

Please follow the below steps to get this issue fixed:-

Try to start up from macOS Recovery

If your Mac seems to be turned on but nothing appears on your display, determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon


  • Press and hold the power button for about 10 seconds.

  • You should see the startup options window, which includes a gear icon labeled Options. Select Options, then click Continue.

  • If you never see the startup options window, release the power button, then press and hold it again for another 10 seconds. If the issue persists, please contact Apple Support. Link:- https://support.apple.com/contact

I hope this helps.