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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Apple ID.
Please open the link given below and see if you can log in with your account there.
Are you able to log in with your password *****?
Are you able to use the app store now?
Just to confirm are you trying to change your old email address on your Apple ID account?
Have you got another email address? because you cannot use the same email account for both recovery and Apple ID.
Please click on the link below and sign in with your Apple ID there.
Then Click Edit in the Security section. Are you able to do that?
You can reset your Apple ID account to fix the issue. Could you try to reset your Apple ID account using the reset tool given below?
May I know what do you mean by Orange email?
I am really sorry for the difficulty. May I know what is the exact error message you are getting on the Apple store?
Have you attempted to reset your Apple ID account password?
What happens when you try to verify your Apple ID account?
I am really sorry for the difficulty. May I know your Apple ID account address?
While resetting your password ***** you checked the Can't use any of these options? or can't use this email address? on the recover screen?
Since you are unable to verify, you will need to contact Apple support directly so that you can speak with an agent who has access to your account and provide reset instructions after direct verification.
To do that, please open the following link.
You can choose the contact option there.
You can call Apple Technical support by calling the following number.
Speak with an agent and let them know what's going on, and they should be able to assist you further. If you have any questions on this, just let me know. Please keep in mind that I don't personally have access to your account or the ability to reset your password ***** and I could only guide you to the possible solutions.
Please click the link below for detailed instructions.
A rating is only needed when we are finished. Please kindly do not click on the negative or 1 or 2-star rating. We can continue to chat and solve the issue. I make every effort to provide you with exceptional support. Please let me know if you have any follow-up questions. Thank you.
You are very welcome! If you are satisfied with my service, I'd kindly request you to rate me as an Excellent Service by clicking on the 5th star itself and click Submit at the top or bottom. I make every effort to provide you with exceptional support. If you have any further questions about this then please do not hesitate to get back to me and I will be glad to help. Have a wonderful day!Keep safe always.Sincerely,Anas
I am very glad to hear that! I am happy to help you. Thank you for using JustAnswer services. Have a nice day!Keep safe always.Sincerely,Anas