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KamilAnwar1
KamilAnwar1, Mac Support Specialist
Category: Mac
Satisfied Customers: 11189
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Help with connecting my cloud time machine to mac, MAc Book

Customer Question

help with connecting my cloud time machine to mac
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: MAc Book Pro
JA: How long has this been going on with your Apple device? What have you tried so far?
Customer: I havnt used it for 2 years now
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: nope
Submitted: 19 days ago.
Category: Mac
Expert:  KamilAnwar1 replied 19 days ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  KamilAnwar1 replied 19 days ago.

Please follow the procedure given in the link below

https://support.apple.com/en-gb/guide/mac-help/mh15653/12.0/mac/12.0

Customer: replied 19 days ago.
unfortunately I have tried all these ... this is from the support desk of the time achine
Customer: replied 19 days ago.
Thank you for contacting Western Digital Customer Service and Support. My name is*****As we discussed, since both your computer and the My Cloud have been confirmed to function just fine, it is most likely the device which has replaced your router that is causing the issue.I suggest trying to set the router back and seeing if it works again just to confirm that extra much.As per your request and my promise, I have provided the link for the guide on how to map shares on a Mac below.How to map a My Cloud or NAS device on macOS
https://support-en.wd.com/app/answers/detail/a_id/24148
Customer: replied 19 days ago.
can we schedule a time to carry on with this tomorow perhaps?
Expert:  KamilAnwar1 replied 19 days ago.

Please follow the procedure in the link below to reconnect it to the router

https://www.youtube.com/watch?v=S6Bb8d-zc08

Customer: replied 19 days ago.
thanks ... its not showing up in finder though
Expert:  KamilAnwar1 replied 18 days ago.

welcome

Customer: replied 17 days ago.
Hi - where are we at here?
Expert:  KamilAnwar1 replied 17 days ago.

.

Customer: replied 17 days ago.
OK I would now like a refund on my monies as you havent been able to help - can you kindly refund to my card pls?