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Hi, I am Joseph. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply soon.If you have any more information about your question you would like me to know about, please send me another message. If I have all the details about the question, then I can give a more precise accurate answer.
To start, open a browser and go to https://appleid.apple.com/. When you get there click on the Forgot Apple Id or Password? link. There you would enter your Apple ID. It will then ask you to input your phone number tied to the account and it will send you a message so you can verify and reset your password.
I'm sorry, but you have to first recover the account prior to changing the password.
In that case you need to go here https://iforgot.apple.com/
Yes, you need to go to Apple's site and recover your account.
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