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It sounds like he is suffering from scabies which is a mite infestation causing severe itching, especially at night. I would suggest using permethrin 5% cream or lotion available OTC and follow the directions. After applying the cream and taking a bath change all the bed linen, clothes and wash and dry them properly.
If he has already been through this treatment then he should get his blood tested for liver and kidney functions as well as issues with these organs can also cause itchy skin.
Yes, he can purchase it from the pharmacy. Tell him to ask for scabies treatment and pharmacist would help him.
It has good results.
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Yes, it can be applied on face but avoid eyes.
It should be seen after first application.
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