Ask a Doctor and Get an Answer to Your Medical Question ASAP
Hello. Swelling, redness and yellow crusting usually point to an ocular infection (conjunctivitis). Is this affecting your vision at all? Are you experiencing pain?
A phone call is not necessary. That's a computer generated offer. As far as your infection is concerned, the two main issues would be if it was causing pain or visual problems. These might indicate a deeper infection. It's important that you keep the eyes as clean as possible. You might need to use sterile water to cut down on the sting from tap water. Also you need to keep your hands clean. Try not to touch the eyes other than rinsing them and wash the hands immediately after touching the eyes to make sure you don't transmit the infection to others.
If you wear contacts, leave them out until the infection clears.
Make an appointment to see your primary care doctor or optometrist as soon as possible to have the eyes examined closely. If things worsen in the meantime in terms of pain or visual disturbances of any kind, be sure to go to urgent care or the ER right away for prompt treatment. Your vision is too important to take any chances!
There are artificial tears and ocular antihistamines (e.g. ketotifen, naphazoline) that can be used to rinse the eyes and cut down on redness and crusting and itching, but these do not treat an infection directly.
A viral infection cannot be treated anyway. It has to run its course, which can take days to weeks. A bacterial infection should be treated promptly. The only way to distinguish between the two is to see a doctor and have the eyes swabbed.
You're welcome. Hope all works out for the best.