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Hi there.Thank you for your question.I will be helping you out with your concerns today.
Would you like to talk to me over the phone?
A phone call is a premium service on the website which does incur an additional charge but in your case, I think that is the best way to go about it.
I am trying to call but it is going into your message bank.
Can you please check to see what the issue is and when I can call?
You are most welcome
Wish you all the very best.