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Good morning, I am Dr Ruff, thank you for contacting us today
Unfortunately we do not prescribe, you can use 111, or something like Push Doctor which is an Online GP. However often this has to be prescribed by a Psychiatrist only and therefore it is likely you will not be able to get this without a Psychiatrist sorry.
I understand, if you were told we can prescribe then this is indeed wrong. If this is the case, please contact customer services to request a refund as they will be able to assist you.
Your GP can have a shared agreement with Psychiatry though, therefore it will need to be your registered GP.