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MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 4317
Experience:  Mercedes Benz Qualified Diagnostic Technician
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i have a w209 mercedes clk and the roof doesnt open. 2004 clk

Customer Question

i have a w209 mercedes clk and the roof doesnt open. 2004 clk 240 avantgarde.
The rear headrests are popped up and i cant seem to push them down. Ive tried with a tool and a torch but can locate where to put it in? please help asap
Submitted: 4 years ago.
Category: Mercedes
Expert:  MB Paul replied 4 years ago.

if the rear headrests are triggered then this will stop the roof from working

The reset is to insert the long L shaped tool down the side of the headrest to press on the release lever - it is quite tricky doing this for the first time as you need to get it just right to pass through a small opening as you insert the tool down.

If you look on the side of the headrest you will see a small stitching mark on one side of eadh headrest - this is where you pushe the tool down.

Click here for more details:

It is easier with 2 people - one inside the car pushing the tool down & another on the outside with the rear windows open to push the headrest down once the release is pushed.

Let me know how you get on & if you need anything else

Best regards, Paul