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Matt, Mechanical Engineer
Category: Mercedes
Satisfied Customers: 538
Experience:  BEng hons Mech engineering, in auto industry 22 years
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I have sent my B200 sport 08/58 in for a service (to a Mercedes

Customer Question

I have sent my B200 sport 08/58 in for a service (to a Mercedes main dealer) mot and replacement glow pugs (as one was showing a fault) this was at an agreed price of £688 total inclusive of vat, labour and parts. Glow plugs proved a problem! 2 snapped off. Engine has been taken out and sent away to solve the problem, which I assume will be expensive. Who is liable for the additional cost? Note, we agreed the price prior although I have nothing in writing or email, except they have my details and quote on their system which they quoted me more than once.
Many thanks.
Submitted: 4 years ago.
Category: Mercedes