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Stan, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3526
Experience:  Technical support engineer
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I have just bought a Mercedes S500 (2006). I am able to "pair"

Customer Question

I have just bought a Mercedes S500 (2006). I am able to "pair" my iPhone5 with the "MBCradle" but it will not "Connect". Is this a common problem and is there a fix? Thanks
Submitted: 4 years ago.
Category: Mercedes
Expert:  Shantal-Mod replied 4 years ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you,

Expert:  Stan replied 4 years ago.
The MB cradle was engineered way before the Iphone 5 was ever produced. So there is definitely a compatibility issue. I suggest to visit the dealer to get the software of the phone system updated.