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Stan, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3526
Experience:  Technical support engineer
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Mercedes sprinter van can not "see" the key.

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Hi, My mercedes sprinter van can not "see" the key. |I changed the battery but it is the same. I paid yesterday £41 for a diagnostic. They told me that the battery is the problem. I changed it and it is the same.

Hello,Can you tell me the VIN of your Sprinter? I need to know if your van has fully electronic ignition switch and the key.regards,Stan
Customer: replied 2 years ago.

It is from 2009 and has fully electronic ignition. Thanks. Daniel

Hello Daniel,Such key will not be seen if the main vehicle battery is discharged.If the battery is charged , but problem persists- next step is to try using a spare key. The battery in the key is used only for central locking. If 2 keys do not work- usually the ignition switch itself is faulty. It can only be ordered from authorized dealers, since it is a theft-relevant part. They will have to get the diagnostic printouts from ignition key to determine which parts will have to be ordered.Best regards,Stan
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Customer: replied 2 years ago.

Thank you. You are right: the ignition was faulty. I sorted out. Thanks again.