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mike_a_mechanic, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 116
Experience:  17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
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I have a E350 Estate year 2011 and now cant open the rear

Customer Question

I have a E350 Estate year 2011 and now cant open the rear hatch, it operates electrically but will not unlatch, and now will not lock fully.
Submitted: 10 months ago.
Category: Mercedes
Expert:  Wolfgang replied 10 months ago.

Welcome, I'm Wolfgang, Master Benz Tech.

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Any recent accidents in the rear of the vehicle?

please do let me know!!


Customer: replied 10 months ago.
No, just had the rear glass replaced, but was working when I picked it up, and worked when I cleared the glass up with a vac, and it closed ok, but now won’t open
Expert:  Wolfgang replied 10 months ago.

ok good to hear of all the information and history . helps me to help you!!

can i have the vin # of the vehicle to get the factory information to assist!!


Customer: replied 10 months ago.
Customer: replied 10 months ago.
Did you get my last message ?
Expert:  Wolfgang replied 10 months ago.

yes i did !! give me a few to get the information to assist!!