How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask sebastian manrique Your Own Question
sebastian manrique
sebastian manrique, Auto Mechanic
Category: Mercedes
Satisfied Customers: 1612
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
100564933
Type Your Mercedes Question Here...
sebastian manrique is online now

I want to check if my car supports Apple carplay Assistant:

Customer Question

I want to check if my car supports Apple carplay
Assistant: What is the model/year of your Mercedes?
Customer: GLC 2018
Assistant: Are you fixing your GLC yourself? What have you tried so far?
Customer: I paired my CarPlay with SIRi
Assistant: Anything else you want the Mechanic to know before I connect you?
Customer: Do I need For Apple Carplay Auto Activation Tool For Mercedes Benz NTG5 S1 OBD 2You must have COMAND NTG5.1 Audio System / Audio20 head unit
Submitted: 7 days ago.
Category: Mercedes
Expert:  sebastian manrique replied 7 days ago.
Hi, my name is Jose Sebastian, your mechanic automotive expert, and I will be happy to assist you today. In some cases, I may need more information to assist better. I apologize for any delay.

I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.
Dear customer, do you have the audio system that came with the car?
Thanks.
Customer: replied 7 days ago.
Yes
Customer: replied 7 days ago.
I paired my CarPlay with SIRi
Assistant: Anything else you want the Mechanic to know before Iconnect you?
Customer: Do I need For Apple Carplay Auto Activation Tool For Mercedes Benz NTG5 S1 OBD
You must have COMAND NTG5.1 Audio System / Audio20 head unit
Customer: replied 7 days ago.
Ok can you answer my question
Customer: replied 7 days ago.
Do I need a firmware update
Customer: replied 7 days ago.
Does my car support Apple CarPlay
As I can’t get it to work
Expert:  sebastian manrique replied 7 days ago.

Dear customer I want to know do you want to pair up your phone or did you already pair it and want to know how to use the apple carplay?