How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask MB Paul Your Own Question
MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 212
Experience:  Mercedes Benz Qualified Diagnostic Technician
15777119
Type Your Mercedes Question Here...
MB Paul is online now

I have a problem with the roof starting procedure. When

Customer Question

I have a problem with the roof starting procedure . When closing the boot cover lurches forward and the roof catches do not line up with the boot cover , after manually closing it will not re-open. It will open then ok but again it will not complete the closing procedure. Help .
JA: Will the headlights turn on? Is the battery fully charged?
Customer: Yes. No power issues. Have just replaced a split pipe.
JA: What is the model/year of your Mercedes?
Customer: E350 cabriolet. 2010
JA: Are you fixing your E350 yourself? What have you tried so far?
Customer: Yes. Got stuck with this issue. Replaced electrical switch on nearside of boot cover fixing. Just bought car with roof not working supposedly with just a split hydrolic pipe.
JA: Anything else you want the Mechanic to know before I connect you?
Customer: Think thats all I can say.
Submitted: 2 months ago.
Category: Mercedes
Expert:  Virtual-mod replied 2 months ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 2 months ago.
Still needing help.
Customer: replied 2 months ago.
I will try to clarify my problem. The roof does nothing at first. I manually release the hood cover then the roof operates perfectly to open. It returns with no problem until the final stage. The boor cover drops forward about an inch before the roof can engage into the slots. From this stage I have to complete the operation manually.
Expert:  oleksandrav-mod replied 2 months ago.
Hello,
I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Oleksandra-Moderator
Expert:  sebastian manrique replied 2 months ago.

Hi, my name is***** your mechanic automotive expert, and I will be happy to assist you today. In some cases, I may need more information to assist better. I apologise for any delay.

I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.

HAve you done a diagnostic so far?
If so, do you have any error codes?