How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask sebastian manrique Your Own Question
sebastian manrique
sebastian manrique, Auto Mechanic
Category: Mercedes
Satisfied Customers: 2413
Experience:  Director Ejecutivo at Multiservicios Cruz de las Mercedes
Type Your Mercedes Question Here...
sebastian manrique is online now

2017 Benz V class Van. 220D, I am trying to fix myself,

Customer Question

Hello Good Evening
JA: What is the model/year of your Mercedes?
Customer: 2017 Benz V class Van. 220D
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: I am trying to fix myself, having problems with sliding door
JA: Anything else you want the Mechanic to know before I connect you?
Customer: Ask from the Mechanic that the right side Sliding door is not locking automatically
Submitted: 11 days ago.
Category: Mercedes
Expert:  Virtual-mod replied 11 days ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 11 days ago.
I will wait, please try to find an answer soon
Expert:  TetyanaP-admin replied 10 days ago.
I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Customer: replied 10 days ago.
Ok thanks, ***** ***** your answer
Expert:  sebastian manrique replied 7 days ago.

Hi, my name is***** your mechanic automotive expert, and I will be happy to assist you today. In some cases, I may need more information to assist better. I apologize for any delay.

I try to be here most weekdays and some weekends. If you respond and I do not respond back right away I will do so as soon as I can.

Dear customer, if the sliding door when closing does not lock, it surely is a problem in the lock system, the lock system of this Mercedes is very simple, it is simply a hook on the door that fits another hook on the body, as well that the failure can be in 1 of these two factors.

The first one can be a problem in the bodywork hook, it is very easy to verify it because it is right where the door closes, it is a hook that sometimes cannot fit well or keep its position when closing the doors

Second is that the door lock system, that is, the door hook has a problem, due to both opening and closing the door and the door cannot make the lock hook open and close normally, therefore the door does not finish closing.

These systems are not easy to verify but I recommend you to not necessarily go to a Mercedes dealership. Any auto locksmith works with this locksmith system and can do the job at a lower cost than it can cost you in the dealership.
In the worst cases, the lock system is replaced.

Do you understand me, dear customer?
My goal is to give you the best advise i can, therefore please do not doubt to ask if you have any doubt or if there is anything else i can help you with.
Kind regards, Sebastian.