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Malcolm Gillespie
Malcolm Gillespie, Mercedes Technician
Category: Mercedes
Satisfied Customers: 1179
Experience:  City & guilds pt 1 & 2
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I bought an e-class mercedes 68 plate used and cannot access

Customer Question

I bought an e-class mercedes 68 plate used and cannot access the Mercedes me app as it is still registered with the previous keeper. What can i do?
JA: Are you fixing your E-Class yourself? What have you tried so far?
Customer: I am not fixing anything i just wondered how i can remove the previous owners details so i can access the app
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: I dont think so
Submitted: 18 days ago.
Category: Mercedes
Expert:  Malcolm Gillespie replied 17 days ago.

Hello my name is ***** ***** thank you for using just answer. I suggest going into the settings and delete previous keper.