How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Malcolm Gillespie Your Own Question
Malcolm Gillespie
Malcolm Gillespie, Mercedes Technician
Category: Mercedes
Satisfied Customers: 1179
Experience:  City & guilds pt 1 & 2
22484842
Type Your Mercedes Question Here...
Malcolm Gillespie is online now

I bought an e-class mercedes 68 plate used and cannot access

Customer Question

I bought an e-class mercedes 68 plate used and cannot access the Mercedes me app as it is still registered with the previous keeper. What can i do?
JA: Are you fixing your E-Class yourself? What have you tried so far?
Customer: I am not fixing anything i just wondered how i can remove the previous owners details so i can access the app
JA: Is there anything else the Mechanic should know before I connect you? Rest assured that they'll be able to help you.
Customer: I dont think so
Submitted: 18 days ago.
Category: Mercedes
Expert:  Malcolm Gillespie replied 17 days ago.

Hello my name is ***** ***** thank you for using just answer. I suggest going into the settings and delete previous keper.