Mercedes Repair Questions? Ask a Mechanic for Answers ASAP
Dear customer my name is***** the expert who will attend you today, I am reviewing your query at the moment you are viewing this message, if you wish you can tell me your name, to know who I have the pleasure to talk to, also if possible I would like you to send me a photo or video in which your fault is better appreciated, it would help a lot to improve my final answer. If you have done a previous check or diagnosis in which you have obtained any error codes, that would also be helpful. Please note that the system will automatically offer you a service call, this has an additional cost to the initial cost of the consultation, and not in all cases it is necessary, so I recommend you to dispense with the call for now, we can continue through this chat without any problem. Thank you very much for trusting in the just answer.
Dear Customer when the technician refers to a steering column failure it means that you may be having a problem in the key recognition system, I personally consider that it could be a problem in the starter motor or I also agree with the technician who has indicated the steering column problem, steering column problems are corrected by replacing the key and cylinder assembly if after this the problem persists I would consider dismantling the starter motor and repairing it.
Of course dear customer, wear and tear in these areas can cause problems with key recognition, which is why the vehicle sometimes starts and sometimes does not.
Personally I would recommend that you call an automotive locksmith company and have them make you a new key and also check if the cylinder needs to be replaced immediately.
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