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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have a new Windows 8 laptop. I installed MS Office 365 -

Customer Question

I have a new Windows 8 laptop. I installed MS Office 365 - found that Word & Excel wouldn't open - error message keeps occurring every few seconds - 'MagUllnter.dll file is missing'. Heading to error message was ''. I tried uninstalling MS office - but it wouldn't uninstall. I now don't know what to do to sort it out!
Submitted: 4 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 4 years ago.

Hello Rosemary! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message when uninstalling?

Can we do a screen sharing session, so I can check and fix this issue directly for you?

Thank you

Customer: replied 4 years ago.

It just says that there is a problem and it can't uninstall. Yes - screen sharing is fine.



Expert:  Viet -MS Office Tech replied 4 years ago.

Please click on the website below and allow the ScreenConnect sharing program to run:

If prompted, click on More info, then click on Run anyway...


Edit: We are doing a factory restore. Please download/install Microsoft Office right away after it is finished. Thank you.

Expert:  Viet -MS Office Tech replied 4 years ago.
We get disconnected when doing a restore. Please reply back when you can. Thank you