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Dr. Dan
Dr. Dan, Engineer
Category: Microsoft
Satisfied Customers: 1081
Experience:  B.S. Electrical & Computer Engineering, 20+ years technical experience
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Vista has stopped recognising my Canon camera. This happened

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Vista has stopped recognising my Canon camera. This happened after the latest upgrades were installed.
How do I get Vista to accept hardware?
Thanks
Paul Nicholas

Dr. Dan :

Hi my name is XXXXX XXXXX I will be assisting you with your problem today!

Dr. Dan :

Can you tell me the make and model of your Canon camera?

Dr. Dan :

Is this a camcorder?

Customer:

7D - Not a camcorder but can make video.

Dr. Dan :

Sure I am familiar with the camera

Dr. Dan :

How are you connecting the 7D to Vista?

Dr. Dan :

Is this just to transfer files from the SD cards?

Customer:

With the provided USB cable.

Dr. Dan :

Do you have a memory card reader?

Customer:

Yes but I also need to use the EOS Utility to tether the camera for controlled shooting

Dr. Dan :

Go it

Dr. Dan :

er Got it

Dr. Dan :

The connection to Windows Vista should be generic

Dr. Dan :

meaning there isn't a camera specific driver for the 7D with Windows

Dr. Dan :

However sometimes the controller for the USB ports on your computer crashes

Dr. Dan :

or are changed

Dr. Dan :

Usually by restarting the computer (powering off completely and powering on)

Dr. Dan :

and unplugging and replugging the camera back via USB

Customer:

Previously it recognised the camera as a drive but no longer does.

Dr. Dan :

sometimes to another port will have Windows recognize it

Dr. Dan :

Correct

Dr. Dan :

That is how it is supposed to recognize the camera

Dr. Dan :

not as a camera but as a drive

Dr. Dan :

that you can access the SD card's files from

Customer:

Tried all the ports but no luck.

Dr. Dan :

Vista may be mid-update still

Dr. Dan :

have you tried shutting it down and restarting it to allow for all updates to install?

Dr. Dan :

It sometimes takes a few start ups and shut downs to update everything especially if you downloaded a slew of udpates

Customer:

Yep.

Dr. Dan :

Try plugging the camera into another computer and seeing if it is recognized

Dr. Dan :

That will tell us if the camera's USB controller or the cable is not working

Dr. Dan :

If it works then we know that it is your computer and not the camera or the cable

Dr. Dan :

Another test would be to try to plug another USB device into your computer

Customer:

It works fine on another computer just as it did on this one.

Dr. Dan :

and see if it is detected

Dr. Dan :

Make sure your USB ports on the computer work with another device

Customer:

It recognises my memory sticks which come up as a supplemental drive.

Dr. Dan :

You can also download http://www.nirsoft.net/utils/usb_devices_view.html (download links are at the bottom) this will show all the devices currently profiled for your USB connections, select all the Canon connections and remove them, this will force the USB to re-map them again when you connect

Dr. Dan :

Let me know if that works

Customer:

Underway at the moment.

Dr. Dan :

Sure thing, take your time

Customer:

Ok it has finished a scan but I cannot see a profile of the USB connections? And it wants money??

Dr. Dan :

No it should be freeware: http://www.nirsoft.net/utils/usbdeview-x64.zip

Customer:

OK I have disconnected the two relevant divices and will now try to connect my camera

Dr. Dan :

okay

Customer:

Not successful it says I need to 'run as administrator' but does not give me that option in the drop down list.

Dr. Dan :

Ok to run as administrator

Dr. Dan :

Instead of left clicking the icon to launch the application

Dr. Dan :

Right click the icon and there should be a "Run as Administrator" option that will pop up a security window that you can say Yes to

Dr. Dan :

This will then allow the program to remove the device profiles

Customer:

OK I have removed the two items. I have connected my camera but no action from the computer. It says the destination file cannot be created?

Dr. Dan :

I would actually restart the computer before reconnecting

Dr. Dan :

The software is probably access the USB device folders

Dr. Dan :

Restarting will make sure that the software is not access the USB

Dr. Dan :

(alternatively you can try just exiting the software)

Customer:

I am trying uninstall again!

Customer:

If I do a restart will we not loose contact?

Dr. Dan :

Control+D in your browser

Dr. Dan :

And can return

Customer:

IT has worked. Computer now recognises my 7D and it opens in EOS Utility.

Customer:

WELL DONE DR DAN.

Dr. Dan :

:)

Dr. Dan :

I'm glad to hear

Dr. Dan :

If you have further questions, please feel free to ask them below and I will gladly continue to assist you, otherwise please take a moment to rate our interaction to close this question.

Dr. Dan :

Thank you,

Dr. Dan :

Dan

Customer:

I will try and remember all this stuff in case it happens again and thankyou.

Customer:

Kind regards.

Dr. Dan and 4 other Microsoft Specialists are ready to help you
Hi ,

Thanks for accepting my previous response. I greatly enjoyed working with you and hoped I was able to help.

If you have further questions, please feel free to request me in the future!

http://www.justanswer.co.uk/computer/expert-doctordan/

Thank you,
Dan