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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have a Microsoft Office 365 Subscription. When I attempt

Customer Question

I have a Microsoft Office 365 Subscription.

When I attempt to open any of the Modules in this package I am told that the package activation is required. When I attempt to activate this package the details that I enter are not accepted.

This only began about three or four days ago. Prior to that when opened one of the modules, for some reason the colour depth is switched from 16 to 7 without any action on my part.

I wonder if you would be able to offer a solution to these problems.

Submitted: 4 years ago.
Category: Microsoft
Expert:  Jason Jones replied 4 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.

Thank you.