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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 44835
Experience:  Over 15 year experience resolving Microsoft Office Issues
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After launching Internet Explorer from my desk top this connects

Customer Question

After launching Internet Explorer from my desk top this connects ok. When I then choose Outlook from my favourites it displays the in box straight away without asking for ID/Password. Then an error message comes up ''Internet has stopped working - a problem caused this programme to stop working'' I have contacted AVG who reviewed the issue but have suggested it might be a Microsoft issue.
Submitted: 4 years ago.
Category: Microsoft
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer.

Go to Outlook and tell me if it now works correctly please.

Thank you