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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43459
Experience:  Over 15 year experience resolving Microsoft Office Issues
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For a number of weeks I have been refused access toone of my

Customer Question

For a number of weeks I have been refused access toone of my Hotmail websites. The given reason is that it appears that someone other than myself is using it and I need to demonstrate that I am in fact the owner of the [email protected]
I have completed, to the best of my ability, a questionnaire designed to do this, but none of my attempts has led to renewed access to the above address. This may partly be due to the fact that I was unable to answer many of the questions without access to the site - a nice Catch 22!
I would like access back. I am the owner and only sender from that account. What more can I do, please.
Submitted: 4 years ago.
Category: Microsoft
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

When you filled in the questionaire and completed it, what was the message it gave you at the end?

Thank you
Customer: replied 4 years ago.

Can't remember. I would have to go through the whole thing again to find out.

Expert:  Richard replied 4 years ago.
Can you please Ian as it is important.

Use my link below to do this, and tell me the final message you get from Microsoft when you complete it please.

Let me know the results please
Customer: replied 4 years ago.

Just been through the Q again and there is a 3 line test at the end to the effect that my responses will be considered and this might take up to 24 hours before a reply will be sent to the different address I forwarded.

Expert:  Richard replied 4 years ago.
ok, and you got this before and already waited 24 hours, with no reply to the email you supplied them Ian?
Customer: replied 4 years ago.

I've tried tyo complete the Q a number of times and so far have had no response, which I take to mean that my answers were unsatisfactory or insufficient. I am sure they were the last since I had no access to the address for the information required.

Expert:  Richard replied 4 years ago.

If they have denied this, it can be very difficult if not impossible to get the account back if you cannot verify with the form. I have spent many hours researching the options and have helped hundreds of hotmail users that are in your same position. 

The methods I am going to share with you are not made public by hotmail but they do in fact work. You will need to be patient though as it could take a couple days. Considering you are about to lose your accounts though, a few days is worth the wait. It is incredibly important that you very carefully follow my instructions so you complete the procedure correctly.

An option is to reach out to a hotmail representative on their forums, they have access to look deeper into the account and sometimes can help in these situations.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.

Once you create the new address do the following.

Please click

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form. 

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:" 

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator will take a closer look at your account and work with you to try and help you get back in. 

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click ask a question on the upper right hand side of the page. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can. Here is the link to the forums:

Microsoft/Hotmail takes account security very serious which is why they make this so difficult and make you confirm all of that information. It is to prevent unauthorized access to your account.

I hope that this information helps you get into your account. I would kindly ask you to remember when you are asked to rate my service you are rating me personally. You are not rating hotmail or their procedures or your frustration with the situation which I know is difficult.

If you require any additional information at all, or have difficulties with my instructions, please do not hesitate to let me know.

Thank you
Customer: replied 4 years ago.

I followed your instructions and now have a new password for another hotmail address, a new address, but am still unable to access the original cause of the problem [email protected] Have received access codes both by mobile phone and email.

Expert:  Richard replied 4 years ago.
You do not want a new password for a new account, you need to get the password for your old account.

Can you please review my instructions carefully again, as you mis understood some of the steps.