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Freddy M.
Freddy M., IT Technician
Category: Microsoft
Satisfied Customers: 18398
Experience:  Years of experience.
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Hello. I have Windows 8 and whilst recently changing my printer

Customer Question

Hello. I have Windows 8 and whilst recently changing my printer cartridge I lost the internet connection. I pressed the refresh button and all Apps came back apart from windows office and excel which I purchased in January. How do I get these back please
Many Thanks
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Submitted: 4 years ago.
Category: Microsoft
Expert:  Freddy M. replied 4 years ago.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
How long ago did this happen?
Have you already tried using system restore?
Customer: replied 4 years ago.

this happened about a month ago .How do you try system restore?


Expert:  Freddy M. replied 4 years ago.
Point to the top-right corner of the screen, move the mouse pointer down, then click Search.
In the search box type 'Recovery'. Then click the 'Settings' bar on the right hand side, and choose the 'Recovery' icon.

In the window that opens from there click on system restore.
Click on choose a different restore point.

Select a point at least a day or more before this happened.
Then click on next and click on finish.

It may need to restart in order to make all the changes.
If it does you can get back to me by going to and clicking on my questions.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
Customer: replied 4 years ago.

I carried out your instructions but now have no connection at all. It just appears as ""interface not registered"

Expert:  Freddy M. replied 4 years ago.
What is the exact and entire message including any numbers if there are any?