How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 17947
Experience:  Over 10 years work experience.
Type Your Microsoft Question Here...
Jason Jones is online now

Error in password XXXXX Any ideas?Roy

Customer Question

Error in password XXXXX Any ideas?

Submitted: 4 years ago.
Category: Microsoft
Expert:  Jason Jones replied 4 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask, which password XXXXX are referring to?

Thank you.
Customer: replied 4 years ago.

Lost password, making rescue disc on USB, on another computer, and the transferring it to the other, woked earlier, but stopped functioning

Expert:  Jason Jones replied 4 years ago.
You need to reset your Windows' password?

Which version of Windows?
Customer: replied 4 years ago.

7 professional

Expert:  Jason Jones replied 4 years ago.
In that case, you are best off using another reset solution.

I have followed the procedure below to recover the Windows password XXXXX few hundred times with no problems. The process is quite simple: You create the cd on a working computer, put the cd in the problem computer, and follow the rest of the instructions below.

Please, follow the instructions below to reset your computer's password:
- Click the following link:
- If you are using Windows XP, click the Windows XP download link and save that file.
- If you are using Windows Vista or Windows 7, click the Windows Vista download link and save that file.
- Burn that ISO file to a CD. You can use the application found here if you do not have a CD burner:
- Place the CD in the problem computer, turn it off, turn it on, press the shortcut key responsible for the boot menu ( F12, ESC, F10 ), choose the CD-ROM, and boot.
- Choose Automatic and press Enter
- Sit back and allow the program to locate the passwords for you. It may take up to 10 minutes.

Reboot normally.

I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:

Thank you again,
- Jason

Customer: replied 4 years ago.

I'm just thinking that there are 2 operating systems involved one might be home, and the other might be professional. How do a save this conversation?

Expert:  Jason Jones replied 4 years ago.
You can always come back to this page after you rate me above, it will save this.