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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have purchased a new laptop and going through set uo I am

Customer Question

I have purchased a new laptop and going through set uo I am being asked for the password XXXXX my Microsoft Accounr which I do not remember.
I have account with you for thiis existing laptop and will use same
Submitted: 4 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 4 years ago.

Hello Thomas! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried to reset your microsoft account password XXXXX the website below?

(if you have more than one email address, try each one as needed.)


Can we do a remote session, so we can chat, and I will be able to help you directly?

Please let me know. Thank you,