How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 1445
Experience:  Have been using MS Office since
Type Your Microsoft Question Here...
Bryan is online now

I have forgotten my password

Customer Question

I have forgotten my password
Submitted: 4 years ago.
Category: Microsoft
Expert:  Bryan replied 4 years ago.

Bryan :

My name is Bryan and I will be assisting you today.

Bryan :

What are you trying to log into where it is asking for a password?

JACUSTOMER-1m0hk1pn- : When I tried to send an e-mail I was told not correct name or password
Bryan :

Can you tell me the ending part of your email address, after the "@" symbol?

JACUSTOMER-1m0hk1pn- :
Bryan :

Ok. And have you gone to the account recovery page?

JACUSTOMER-1m0hk1pn- : No-I went to the vodaphone and Microsoft shops and they told me to contact you
Bryan :

Ok, well go to the link I provided and let me know what happens. I'll be waiting.

Bryan :

I'll be right back