Microsoft Office Questions? Ask a IT Expert for Support ASAP
I have completed the first 2 steps, but at the 3rd step (the 3rd link you sent me), I do not see Project as an option to dowlonad
Ah. I've got an Office 365 Home Premium account - maybe the download was sent there ...
Richard,I tried my other Office 365 account, and the Project software was not sentto that account.I went back to my Office 365 Small Business account, and I definitelyordered the Project software for that account. I have documentary evidencethat I did so.My question therefore remains unanswered.Sincerely,Andrew
The confirmation email states:
Organization: Karrarah LtdDomain: KarrarahLtd.onmicrosoft.com
Order Number: [ 32 digit number ]
We appreciate your business, and look forward to providing online services that meet your organization's needs.
Sincerely, The Microsoft Online Services Team
Yes, I can log onto Office 365 at that domain.
When I do, I can then see this on the dashboard page:
Welcome to Project Pro for Office 365
Yes, I'm in the UK
Ok, I'll do that. I appreciate your follow-up, thanks. I'll let you know what happens next.
It turns out that there was a fault at the Microsoft end, which meant that I was unable to install Project Pro for Office 365. I am now in contact with the MSFT online services customer support team, and they have raised a trouble ticket to resolve the issue. They have agreed that the fault is a technical issue and has happened before.
So far, their recommended resolution is for me to:
1. Cancel my subscription
2. Purchase a new subscription.
I thought you would like to know.
I'm not sure the fee I've paid Just Answer was well spent, but 'caveat emptor'. Thank you for trying to help.