How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
Type Your Microsoft Question Here...
jstinehelfer is online now

my e/m outlook is blocked can you unblock it i have put in

Customer Question

my e/m outlook is blocked can you unblock it i have put in 4 digits required my phone 24 hrs ago for a new code need a solution thanks patty
Submitted: 4 years ago.
Category: Microsoft
Expert:  Chris L. replied 4 years ago.
Hello my name is Chris and I will be happy to assist you.

Are you able to get the code sent to your phone?

Has the text message shown up at all?

Please let me know so I can help you.
Customer: replied 4 years ago.

i can get a code sent to my landline which i have tried to do to no avail

Expert:  Chris L. replied 4 years ago.
Ok if you can get the code you should be able to get back into the account. Let's try the process together.

First I will need your email address, when you type your email address to me do not type the @ symbol or it will be blocked. Type it in this format

Also let me know the last 4 digits of the phone number.