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Pete, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 19718
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I am getting "this page cant be displayed" message when using

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I am getting "this page can't be displayed" message when using trying to access internet from the Windows 8 tile. However it's ok if I run it from the desktop
Hi there,

I am Pete, and I'll be happy to assist with your question.

I assume you are trying to connect to the internet using the IE icon, and that you also have the latest IE10 installed...

The "This page cannot be displayed" message is usually caused by connection problems, however if you are able to connect ok using the Desktop then there may be another cause, which can be difficult to diagnose...

If you have installed any other browsers (e.g. Chrome, Firefox) this can stop the IE icon on the Tile page from working.

If you haven't already updated from Windows 8 to Windows 8.1, then that too can be a cause of the problem.

If that does not help, try turning off IE10:
- Press Windows key + W and type "Windows features on or off".
- Select Windows Features on or off from the Results.
- Uncheck the box for Internet Explorer 10 and click OK.
- Restart the computer at Settings > Power > Restart.
- Again go to Windows Features on or off and recheck the box for Internet Explorer 10.
- Click OK and restart the computer.

Let me know if that helps, or if you still need assistance...

Pete and other Microsoft Specialists are ready to help you
Hi Paul,

I'm just following up with you to see how everything is going. Did my answer help?

Let me know,