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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 39560
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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A couple of days ago my notebook became VERY slow. Only thing

Customer Question

A couple of days ago my notebook became VERY slow. Only thing that had been changed on it was adding Amazon Cloud Player. I ran Spybot Search and Destroy, which took much longer than normal and turned the machine off. It tried to load a single windows update but seemed to just get stuck, eventually- after a couple of hours I think it was- I had to just override and turn it off. (Something I've never had to do before.)

I'm not sure it was there when I first turned it back on earlier this afternoon but now my desktop says "Windows 7 Build 7607 This copy of Windows is not genuine." But it is! I bought my notepad in Feb 2011 from Telford - PC World - I think, one of the big computer stores anyway. The computer came with Windows Starter on - again I think it's called Windows Starter, it definately doesn't have Office on it, I'm not very computer savvy and all it gets used for is internet access and occasionally writing stuff in WordPad, so it hasn't been messed with, added to or modified in any way.

I assume that the problem is me turning off the computer as the update wasn't working. My support contract with the seller has very recently run out so I need help. I hope I've given all the information you need. Thankyou very much, Laura Higgs.
Submitted: 4 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 4 years ago.

Hello Laura! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry. What's the model of your notebook? Does it have windows xp, vista, or 7, or 8?

Can you please download and run the Windows Validation Components fix at the website below:


Note: if it asks for a product key, please check at the back/bottom of the notebook.


If it does not work, please try:


1. Click on Start->All programs->Accessories->Run... (or click on Start, Run...) then type rsop.msc and then click OK. It'll open RSOP (Resultant Set Of Policy) window.

2. Then go to: Computer Configuration/Windows Settings/Security Settings/System Services

3. In right-side pane, look for the item "Plug and Play" service, and check its Startup type option. It should be set to "Not Defined". If its not, double-click on it and set its Startup type to "Automatic".


4. Go to Start->All programs->Accessories, then right-click on Command Prompt, then click on run Administrator, then type:

gpupdate /force

, then press Enter key.

5. Restart the computer, and check.


If that still does not work, please try:


1. Click on Start->All programs->Accessories->Run... (or click on Start, Run...), then type regedit then click OK. It'll open Registry Editor.

2. Now go to following key:


3. Right-click on "S-1-5-20" key and select "Permissions...". It'll open a new window.

4. Select "NETWORK SERVICE" in user list and check "Allow" box given for "Full Control" permission. Click on OK button to apply the changes.


NOTE: If "NETWORK SERVICE" is not present in user list, click on "Add" button. Now type Network Service in "Enter the object names to select type" and click on "Check Names" button. It'll detect and confirm the username. Click on OK button.

5. Restart the computer, and check.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. If you are stuck or you'd like to, I can connect remotely to your computer and fix the issue directly for you (that is if the internet still works on your notebook.) Thank you.