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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43332
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Trying to sign in to my e-mail account

Customer Question

Trying to sign in to my e-mail account "[email protected]" requested code number and received it but cannot use as (error 550 requested action not taken:mailbox unavailable,) can you advise please. received this info in mail box "[email protected]"..any help appreciated, thankyou. 

Submitted: 4 years ago.
Category: Microsoft
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

to clarify, the issue is signing into your Hotmail account via your web browser correct?

And are you using Internet Explorer?

Thank you
Customer: replied 4 years ago.

clicked on Internet explorer but has Orange as my home page

Expert:  Richard replied 4 years ago.
Thanks Kate

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you can now get into your email please.

Let me know the results please