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Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 21624
Experience:  Expert for over 10 years
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I wish to open my Outlook .com program. I had assistance to

Customer Question

I wish to open my Outlook .com program. I had assistance to get my E mail account open but the email that I was given wont open outlook.
Submitted: 4 years ago.
Category: Microsoft
Expert:  Josh replied 4 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

What error message are you receiving?
Customer: replied 4 years ago.

The account is locked because I was hacked

Expert:  Josh replied 4 years ago.
Are you able to sign into the account at all outside of Outlook?
Customer: replied 4 years ago.

Yes I can sign into BT

Expert:  Josh replied 4 years ago.

Which year of Outlook do you have?
Customer: replied 4 years ago.

I believe that it is 2010/13

Expert:  Josh replied 4 years ago.
Normally, the issue is that the old password is saved into Outlook and needs to be changed.

  1. Open Outlook and select File > Account Settings.
  2. Click Account Settings again.
  3. Highlight the account you want to change the password on.
  4. Click Change and enter your new password in the Password field.
    Click Next > Finish.