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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 43455
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am 59 years of age, just opened my account,but cannot start

Customer Question

I am 59 years of age, just opened my account,but cannot start without parental consent
Submitted: 4 years ago.
Category: Microsoft
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, are you referring to a GMail account? Or another service eg: Facebook?

Thank you
Customer: replied 4 years ago.

microsoft account

Expert:  Richard replied 4 years ago.
ok, you set the wrong Date of Birth David, and it sees you as under 18

To get parental consent is a very long process, and will often be rejected by Microsoft.

I advise you to make a new account as you just made this one.

It is free. Just click on my link below to make it.‎

It is critical to specify the correct birthdate as they use this to check that your over 18.

Once created you can then use this new account without hassles.

If you are determine to use this account you already made, I can gicve the instructions for the parental consent, but it is a difficult process (as it most with Microsoft). Just let me know.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you