Microsoft Office Questions? Ask a IT Expert for Support ASAP
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Are you using a Laptop?
No it's a Lenovo ideacentre
Would it be 2568?
Oh, I think it is B540
Are you using the same port for both headphone and speaker?
Can you get into Control panel?
Select Hardware and Sound.
Under playback, may I know the options you are getting?
Yes, Realtek High Definition Audio, Default Device
Go back to Control panel.
Open Hardware and Sound.
Over there, do you see Realtek HD Audio manager?
There is a Lenovo HD Audio Manager
May I know the options you get over ther?
Do you see back panel and Front panel options?
There are sliders for Speaker, Microphone and Recording Devices. There is an Advanced tab
No, there are also options to mute
Is this your screen?
No, it's the same screen but I only have Speakers, Microphone and Recording Devices. In the right hand panel there are two buttons for Anologue, neither of which appear to be selected.
Can you double click any of them?
No, I can move the sliders and click on the Mute. When I do that a red cross appears in the icon
I mean the ports that you see uhnder Analog.
No I can't
Click On Advanced and let me know the options.
I have the driver pack cd if that jelps
We will try that after checking the Advanced option.
There are tabs for Speakers and Stereo Mix
You have properly connected the speakers. Right?
Select Speakers and let me know the options you get there.
It didn't come with speakers. Aren't they internal?
Let me check it.
It comes with speakers installed.
Can I remotely access your computer?
Yes, I think that is a good idea
Please go to the link below, enter the pincode 817138 and click Download now.