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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I am trying to get a bew copy of Office downloaded. When I

Customer Question

I am trying to get a bew copy of Office downloaded. When I try to access my Microsoft account I get a message 'Your account and p/w may have been used bysomeone else.' I hav changed the password XXXXX time and each timea messagetells m I can sign, but when I try, same answer. HHEELLPP!! Platform is Windows 7
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to troubleshoot the issue directly, as that would be easier to see what is happening?

Customer: replied 3 years ago.

Yes, Kamil, that's OK

Expert:  KamilAnwar1 replied 3 years ago.

Please click the link below and run the downloaded program: