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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 39874
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I bought, and installed the Windows 8.1 only to discover that

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I bought, and installed the Windows 8.1 only to discover that I did not get my documents, pictures and even worse I don't have my Microsoft office to open/edit/read/write anything! Help!

Hello Colette! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have backup? When you installed windows 8.1, did it give you the option to back up / save your data/ files? And/or did it give you a warning that all your data will be wiped out?


Where did you purchase Microsoft Office previously? Do you still have the Microsoft Office license/product key?

Can you please click on the website below:

, then download and install the TeamViewer program
; keep default, basic , personal options during installation
, then tell me the ID and password XXXXX will provide you
; don't close the TeamViewer program

Please reply at the box below. Thank you,

Customer: replied 4 years ago.

I kept the basic and personal options on offer. No mention of default.


ID 160 402 230

Password XXXXX


I think my computer ID is Colette-TOSH

Working on issue. Thanks
I have helped via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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