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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 39936
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I think I made an error inserting details when trying to register

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I think I made an error inserting details when trying to register my Microsoft account on a new laptop. Is there a way I can start again? Please help. Jonathan

Viet -MS Office Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet -MS Office Tech :

I'm sorry about the issue. Does it let you create a new microsoft account / email address? Yes, you can start over again.

Viet -MS Office Tech :

If that does not work, please try this: turn off the Compaq laptop, then turn it back on, then keep pressing & releasing the key F11 until a menu appears (or use the F10 key if it does not wrok), then choose the troubleshoot /recovery manager (or reset) option.


Yes, I have set up my email account on the new machine and it is working fine.

Viet -MS Office Tech :

But you cannot use the new compaq laptop now?


Sorry, I wrote this reply before I saw your message with the solution. I will try your solution now.

Viet -MS Office Tech :

No problem.

Viet -MS Office Tech :

Full details: scroll down at the website below, then click on the option "Recovery when Windows 8 does not start correctly":

Viet -MS Office Tech :

If that does not work, please try:

1. At the login screen, press & keep holding the Shift key.

2. Click on the Power icon, then click on Restart while still holding the Shift key.

3. Wait until a menu appears, then you can release the Shift key.

4. Select the troubleshoot / reset option

; select the option remove my files (not option fully clean drive) if prompted

Viet -MS Office Tech :

If needed, you can sign up for a new microsoft account (outlook/hotmail email address) at the website below:

Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you

Hi Johnathan,


Please let me know if there is still any issue.


Thank you,

Customer: replied 4 years ago.

All sorted now. Thanks for your advice and help. Regards, Jonathan

You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you